The main doors to each building have a card reader access system. If you should need to gain access into the building after hours, you can use your building access card.

Please inform the Management Office of any new signage requests or changes by submitting the Directory & Suite Signage form below.

HFL Directory & Suite Signage Form

Hayden Ferry Lakeside has standardized corridor identification plaques (suite plaques) for each Customer suite. In order to ensure proper identification at the time of occupancy, it is important to order the plaques at least 6 to 8 weeks prior to actual move-in. All office signage will be produced and placed according to building standard.

HFL Directory & Suite Signage Form

Customer floors are serviced by high-speed passenger elevators and one freight elevator per building. Electronic card access may be used to provide controlled access to your floor via a card reader in the elevator cab. If you are having trouble accessing your floor, please notify security.

Please remember to use the buddy system when leaving the building after hours. If you are staying late, please be sure that your main office door is locked. Should you need assistance, please call the Security Desk at 480.450.6661.

The mail is delivered and picked up once a day prior to 11am.  All mailboxes are located on the 1st floor of the buildings, near the restrooms. 

NOTE: Due to liability reasons, neither the Property Management office nor Security is able to collect or sign for any Customer packages that are delivered.

Miscellaneous services such as painting, electrical and plumbing can be performed by building personnel for a fee. The maintenance staff is not able to assist in moving furniture, hanging objects or installing shelving due to liability reasons. Please call the Property Management office at 602.997.5405 to obtain an estimate for any work.

Please note that the expense of replacing lights in standard fixtures is covered by the Building; however, any other bulbs or service to specialty lighting may be a separate charge to the Customer.

The common areas of the building, including restrooms, are treated on an on-going basis. Individual suites can be treated, please contact the Property Management office at 602.997.5405 for details. Any pest problems should be reported immediately via the service request system or by contacting the management Office.

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INTEGRATED PEST MANAGEMENT PLAN

i. Scope

This plan applies to all interior spaces in the building and all portions of the site and grounds for Hayden Ferry Lakeside, Tempe, AZ 85281. This plan will be consulted prior to taking action on pest management in the building or on the building grounds. Pests include plants or animals that are detrimental to the property, a nuisance to building occupants, or unwanted on the building grounds for other reasons.

ii. Goals

iii. Roles and Responsibilities

The pest control vendor is responsible for adhering to the procedures outlined in this plan and reporting the results of site inspections to the Property Manager. If at any time integrated and alternative pest control methods fail and chemical pesticides are necessary, the pest control vendor must notify the Property Manager prior to using the chemical pesticides and wait for approval from the Property Manager prior to applying the pesticides.

Each tenant in the building has a designated contact for communications regarding pest control. The tenant contacts are responsible for reporting pest issues in their space to the Property Manager. When the use of non-least toxic pesticides is necessary, the Property Manager will notify the tenant contacts, and the tenant contacts are then responsible for notifying the occupants in their space.

iv. Standard Operating Procedures and Implementation Strategies

Pest control strategies

The building interior and exterior will be periodically inspected for the presence of pests and preventive measures will be taken to avoid pests. If any pests are detected, integrated (nonchemical) methods will be implemented as the first control step, including sanitation measures, exclusion measures, and the use of traps.

Sanitation: Potential food and water sources available to pests will be evaluated and minimized or eliminated. This can be done by thoroughly cleaning and maintaining food service areas and break rooms, fixing leaking pipes and faucets, and altering landscape features to eliminate standing water.

Exclusion: Cracks, crevices, and holes in the building envelope will be sealed. A plant-free zone will be maintained immediately adjacent to the building.

Traps: For insects and rodents, non-chemical baits (such as peanut butter) will be used to trap pests. No chemical baits for rodents will ever be used indoors. If chemical rodent baits are necessary outdoors, they will only be used as solid blocks places in locked outdoor dispensers. No second-generation (single-feed) rodent baits will be used.

If integrated pest control measures are unable to resolve the problem, least toxic pesticides will be used prior to resorting to the use of non-least toxic pesticides. Least toxic pesticides include any pesticide product for which all active ingredients and known inert ingredients meet the least toxic Tier III hazard criteria under the San Francisco Hazard Review Process (http://sfenvironment.org/article/residents/leasttoxic-pesticides-for-green-buildings).

Products that are not regulated as pesticides by the EPA because they primarily contain low-risk ingredients, such as garlic oil, may also be considered least toxic options, even if they are not listed as Tier 3 by San Francisco. Nonrodent pesticides that exceed the Tier 3 criteria are considered least toxic if they are used in self-contained baits and placed in locations that are inaccessible to occupants. Rodent baits are not considered least toxic under any circumstances.

Non-least toxic pesticides include all chemical rodent baits and any product that meets the Tier 1 or 2 criteria according to the San Francisco Hazard Review Process. Non-least toxic pesticides may only be used under the following circumstances:

1. Alternative, integrated, and least toxic pest control measures have been exhausted and the pest action threshold is still exceeded
   
   1. In this situation, notification (according to the procedures below) must be given to building occupants at least 24 hours before the pesticide is applied to the building or grounds
2. The emergency action threshold has been exceeded
   
   1. In this situation, notification (according to the procedures below) must be given to building occupants no more than 24 hours after the pesticide is applied to the building or grounds

The use of non-least toxic pesticides or rodenticides as pest control in areas requiring frequent treatment on a permanent basis is not an acceptable strategy for this credit. Non-least toxic pesticides will not be continuously applied in the building and on the site. Integrated and alternative pest control measures will be resumed once the action threshold specified below for the applicable pest is no longer exceeded.

Pesticide application notification

The overall responsible party will notify the tenant contacts via email of the pesticide application, including the pesticide name, the EPA registration number, the treatment location, and the date of the application. The tenant contacts are then responsible for distributing the notification to the occupants in their space. In addition, the overall responsible party will post a sign at the application site, such that an occupant reading the sign can choose to avoid the application area (for example, if the pesticide is applied in a break room, all entrances to the break room shall have a sign posted). The sign will also include the pesticide name, the EPA registration number, the treatment location, and the date of the application.

Tenant Communication plan

If pests are observed in a tenant space, it is the responsibility of the tenant to notify the overall responsible party of the pest via email. Within one business day, the overall responsible party will contact the pest control vendor to inspect the situation and determine whether the regular action threshold or the emergency action threshold has been met. The pest control vendor will then take the appropriate actions.

Action thresholds

Regular treatment includes the use of first non-chemical controls (sanitation, exclusion, traps using non-chemical baits), followed by the use of least-toxic control methods if the situation is not resolved, and then non-least toxic control methods is the situation is still not resolved.

Emergency treatment includes the use of the most effective control method as a first step, which may be non-least toxic.

v. Performance measurement and schedule for reassessment

All pest control activity, including inspections, will be recorded in the IPM tracking tool. The following items will be tracked:

• Pest type and name
• Pest population density and monitoring frequency
• Pest action threshold observed
• Prevention measures implemented
• Product applied (name)
• Toxicity of the product (the tier level as determined by the San Francisco Hazard Review Process)
• Date and time of product application (if applicable)
• Date and time of occupant notification (if applicable)
• Emergency application? (Y/N). If yes, an explanation of the emergency will be included.

The overall responsible party will record each pest that is reported by tenants in the IPM tracking tool. The pest control vendor will record the applicable items from each site visit in the IPM tracking tool.

On an annual basis, performance will be evaluated against the goals specified above. If the goals are not being met adjustments will be made to this plan in order to facilitate goal achievement. If adjustments to the action thresholds are necessary, the overall responsible party will work with tenant contacts and the IPM vendor as necessary in order to appropriately adjust the action thresholds.

vi. Quality Assurance/Quality Control Processes

On an annual basis, the overall responsible party will evaluate performance against the goals specified earlier in this plan. If the goals are not being met, adjustments will be made to this plan in order to facilitate goal achievement, and the pest vendor and tenant contacts will be educated on the adjustments made to the plan.

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